Refund & Return Policy 

We want you to be happy with your Carepod purchase. If something isn’t right, we’re here to help. 

30-Day Returns

You may request a return within 30 days of receiving your order.

For change-of-mind returns, products should be returned in good condition, with all included components and accessories, in the original packaging where possible, and with proof of purchase. 

Products that are damaged through misuse, excessively used, or returned with missing components may not be eligible for a full refund. 

How to Start a Return

To request a return, please visit our Return Center to obtain an RMA, or contact our Customer Support team before sending your product back.

Once your return is approved, we’ll provide instructions on how and where to send your product.

Free return shipping labels are available for customers in the United States, Canada, Australia and United Kingdom

Please do not send products back without contacting us first, as unauthorized returns will not be accepted.

Returns must be received at the return address specified on your return label before a refund can be issued. Please keep your tracking information or shipping receipt until your refund is complete.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. 

If your product is damaged, defective, or incorrect, contact our Customer Support as soon as possible. Please include your order number, a description of the issue, and photos or videos when helpful.

After reviewing the issue, we’ll work with you on the appropriate solution, which may include a replacement, refund, or other resolution.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Refunds typically appear within 5–7 business days after processing, although the exact timing depends on your bank or payment provider.

Exchanges

If you would like a different product, the fastest option is to return your original item and place a new order once your return has been approved.

If you received a damaged, defective, or incorrect product, please contact us first so our team can assist you with the best resolution.

Special Bundles and Promotions

Products purchased as part of a discounted bundle or promotion may be eligible for a partial refund based on the discounted value paid for the individual product.

In some cases, the full bundle may need to be returned to receive a full refund.

Any special return conditions associated with a promotion will be communicated at the time of purchase.

Gift Cards

Gift cards are non-refundable.

Return Questions

If you have any questions about a return or refund, our Customer Support Team is available to assist you!

Monday - Thursday: 9 AM - 5 PM CST
Friday: 9 AM - 3 PM CST

• Email us at support@hellocarepod.com.

• Visit our Support page: https://support.hellocarepod.com/. 

• You may also leave us a message through our chatbot located in the lower right corner of our website.