Shipping policy

When will my order ship?

We normally process and ship orders within 1–3 business days after you receive your order confirmation email. Business days exclude weekends and public holidays.

Once your order ships, we’ll send you a shipping confirmation email containing your tracking information.

Processing times may be longer during holidays, promotional periods, product launches, or other periods of unusually high order volume.

How long will delivery take?

Estimated delivery times begin after your order has shipped and do not include the 1–3-business-day processing period.

  • Continental United States: Typically 5–7 business days

  • Alaska, Hawaii, and Puerto Rico: Delivery may take longer than our standard continental U.S. timeframe

  • Canada/Australia/United Kingdom: Typically 5–7 business days

Delivery estimates are not guaranteed. Delays may occur because of severe weather, holidays, courier disruptions, remote delivery locations, customs processing, or circumstances outside our reasonable control.

Disclaimer:
Carepod is not responsible for delays caused by the shipping company, unclaimed packages or incorrect addresses. The shipping address provided at checkout will be the address to which we ship the package.

Where do you ship?

Carepod currently ships to:

  • The United States, including Alaska, Hawaii, Guam and Puerto Rico 

  • Canada

  • Australia

  • The United Kingdom: England, Scotland, Wales, and Northern Ireland, (Isle of Man and the Channel Islands included)

Shipping availability is determined by the delivery address entered at checkout.

How much does shipping cost?

Available shipping methods and any applicable charges will be displayed at checkout before you complete your order.

Will I need to pay duties or import taxes?

For Australia and the United Kingdom, applicable duties and taxes are included where stated during checkout, so customers should not receive unexpected import charges upon delivery.

For all other destinations, the taxes, duties, and fees shown during checkout will apply. 

What happens with pre-orders or out-of-stock products?

When an item is available for pre-order or temporarily out of stock, its estimated shipping date will be displayed on the product page.

If your order contains both in-stock and pre-order items, the products will be shipped separately unless you tell us otherwise.

Estimated pre-order dates may change because of production, transportation, customs, or fulfilment delays. We’ll notify you if there is a significant change affecting your order.

How do I track my order?

Once your order ships, we’ll email you a tracking number and link.

You may also:

  • View the order through your Carepod account; or

  • Check your order status through our order-tracking page.

Tracking information may take up to 48 hours to update after the courier receives your parcel.

Can I change or cancel my order?

There are two ways to request an order cancellation:

  • Within two hours of placing your order: Open your order confirmation email, select View Your Order, and use the cancellation option shown on the order-status page.

  • More than two hours after placing your order: Contact us as soon as possible at support@hellocarepod.com.

We’ll do our best to accommodate your request, but cancellation is not guaranteed once an order has entered fulfillment or shipped. If we can no longer cancel it, you may request a return after delivery in accordance with our Return Policy.

What if my order is delayed?

Couriers may experience delays that are outside Carepod’s control. If tracking has not updated for several business days or your parcel is past its estimated delivery date, contact us at support@hellocarepod.com.

We’ll review the shipment and coordinate with the courier where appropriate.

What if my parcel is lost or damaged?

Please contact support@hellocarepod.com promptly if:

  • Your tracking shows the parcel as delivered but you cannot find it;

  • The parcel arrives damaged;

  • An item is missing; or

  • You believe the parcel has been lost in transit.

Include your order number and, for damaged deliveries, clear photographs of the parcel, shipping label, packaging, and affected product.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact us

For questions about shipping, tracking, or delivery, our Customer Support Team is available to assist you!

Monday - Thursday: 9 AM - 5 PM CST
Friday: 9 AM - 3 PM CST

  • Email us at support@hellocarepod.com.

  • Visit our Support page: https://support.hellocarepod.com/. 

  • You may also leave us a message through our chatbot located in the lower right corner of our website.