Shipping policy

When will my order ship?

Our team is focused on getting your Carepods to you as soon as possible. During normal times, we typically ship 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

In the continental United States, once your order ships, you should receive it successfully within 5 to 7 business days.

During the times that Carepod is unexpectedly out of stock and/or is open for pre-order, an updated expected shipping date will be shown on the product page. You may also check your order status here.

You will receive an additional notification email once your order has finally shipped. 

Will my order shipping time change during the holidays?

Our guidelines above are for all customers in continental US, Canada and Australia.

Please note that shipping traffic is especially high domestically and internationally during the holiday seasons. Local couriers may encounter unexpected issues that can be difficult to account for. 

Where do you ship?

Carepod currently ships to the following countries;

 • United States (Including Alaska, Hawaii, and Puerto Rico)
 • Canada (Duties & Fees Pre-paid - No Surprise Costs!)
 • Australia

We don't have specific timing on shipping to other countries just yet, but hope to offer that to customers soon!


How do I return my order?

We want you to be completely satisfied with your Carepod. We offer returns within 30 days of the delivery date.If for any reason you’re not happy with your purchase, please visit our Return Center or contact our Customer Support team at support@hellocarepod.com for further assistance.

When will I see my refund?

Your refund should post to your credit card statement 5 - 7 days after we've received and processed your return.

How do I track my order?

Go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand.