alla p.
easy and effective
Nadia S.
This company is supportive and stands by their products
Lisa B.
My CarePod was under warrantee when the oscillator got damaged through what seemed like regular use. The support was fast, educational, and effective. I received the replacement part at no cost within a week and it works great. Importantly I now have some ideas for how to prevent a similar problem in the future.
Chelsea E.
Great customer service and product!
Yena K.
good
Jennifer K.
Warranty process was fast and easy.
Jasmine W.
The best humidifier I’ve used!!
Julia D.
Thanks for the replacement!
Ronnie H.
Excellent customer support!!
Himesh P.
Fantastic product and service. Highly recommend.
Sarah P.
The replacement functions just fine.
Patrice J.
I’ll have to let you know more once I have more time with the replacement arm. Reviews say the replacement arms aren’t very good and break quickly- I hope not!
Alexandra D.
I am happy with this excellent product. :)
hope a.
Excellent customer support.
Excellent product.
I have it on every night and cast sleep without it.
Robert D.
The replacement worked! Thank you so much! The question is. Should I have had to purchase the replacement in the first place? Would like to hear back from you!
Van D.
Easy to clean and works great for the entire family!
Steven C.
Replacement oscillator works perfectly. It responds to the base unit and operates as intended across its 3 levels. Thanks to the Carepod team for the excellent service and quick delivery.
Ann S.
Great humidifier. Easy to clean, quiet.
Maurice C.
I appreciate the quick response and professionalism
Douglas K.
Best humidifier ever: very effective, reliable and durable, a cinch to clean, and mildew and mold resistant.
Bradley K.
Quick response I wish all parts available.
Victoria
Perfect for my machine! Minerals built up on my last one.
Victoria B.
So I gave you top ratings based on the superb customer service however I haven’t tried out the new oscillator bc our weather has changed and it’s not as dry as before so I haven’t used it yet. Can you let me know how long it under warrantee for? Thank you!
Donald M.
This unit works very well service was great . Still have to push rubber plate holder up tight every once in awaile and feel this problem has to be addressed my own fix to problem at least stops it from falling down but not the cure. When you fix this problem let me know and will buy a table unit for bedroom and save me from moving it every morning and night..
Natasha H.
Easy swap, polite & quick service
Liza M.
I’m beyond disappointed. I bought this humidifier on January 2025, and it worked beautifully at first—but then it broke. I did all the troubleshooting I could find online and contacted customer support. They sent me a replacement oscillator, but it didn’t work at all. Now, I’m out of warranty, and they won’t offer any solution. I feel like I wasted my money on a product I really loved—until it failed. I’m so sad and let down by this whole experience.
Alex C.
Replacement works perfectly
Shashanka G.
Carepod has an amazing customer service. I just received an replacement for my oscillator, that was not functional due to salt build up.
Dani B.
Easy to replace!
Jeffrey L.
Thank you for the hassle free fix
Von Cathlene I.
Effective and easy to use and clean %
Rhea C.
The oscillator fixed the problem. Customer service was very helpful. Thanks!
Tiffany G.
Replacement part working well. Thank you again for the awesome customer service.
Ellen D.
This is the BEST Humidifier. Have has ours for over two years. It is easy to keep clean and works beautifully. Living in the VERY dry State of Colorado the Carepod has improved our indoor air considerably. Now if we could just get some moisture outside that would be perfect. ;-)
Allison R.
This is the replacement part that we needed to get the humidifier working again!
Seth T.
Great customer service. Oscar was helpful and got us fixed up in a timely manner. Thanks
June A.
Service was great. My product arrived quickly.
Scott P.
Great customer service. prompt support. well run company
Eugenie S.
Great. Working again.
Siddhartha K.
The humidifier works wonderfully and is easy to maintain. I had an issue with the wand and their customer service was so prompt with a replacement! Would buy from them again.
Natalie B.
Excellent
Cheryl M.
Works like new!
Bennymar A.
Got my unit functioning as if I had just opened the box.
Lady B.
The warranty replacement process was easy and the replacement oscillator works great! Thanks Carepod...
Jean L.
Thank you for helping me. Now my machine works again! Awesome
Trevor L.
I was in need of a replacement wand after the original one failed. The warranty claim was simple to execute and the response from the company was quick and informative. Now the Cube up and operating like it was intended. Win!
Stacy O.
It works great, but our favorite thing is how easy it is to clean!
Suzanne S.
Sensor broke and had to get a new one
Eunjoo I.
Good
Nancy B.
Great customer service! Our new CarePod One stopped working after 2 months. They sent us a new Oscillator and the CarePod is now working again. It really helps with the dryness in our home and it’s easy to clean!
Margaret R.
Humidifier wasn’t working and this replacement oscillator did the trick!
Julie K.
Love it. Was very disappointed when it broke but customer service figured out the issue and sent a replacement part that worked! Yeah! My only criticism is that shipping of the replacement part took waaayyyy longer than it should have.
Hillary T.
Super easy replacement process!
Nancy B.
Very happy with our carepod. Best humidifier out there!!
Jonna S.
Carepod is a great company - awesome product and communicative, helpful staff!
Jerad T.
The replacement part worked
Kelly L.
I was skeptical when I saw the Carepod advertised. Over the years, I have purchased many humidifiers for my home. I do not have one attached to our furnace, and I always hated cleaning them because they had to be done often. I purchased two Carepods and couldn't be happier. Such a simple setup and cleaning is a breeze. I had an issue with one of the wands, and customer service sent me a replacement in no time at all. Customer service also followed up several times to make sure the delivery was complete. I am completely satisfied with their products.
Ashley L.
It completely fixed my problem! Thank you for providing excellent customer service! I love your product and now love your customer service! Thank you!!
Deborah H.
Don't love that I needed to replace mine, but it made a huge difference. My humidifier is back to full capacity.
Margaret W.
This unit is so simple to use and the best part is how easy it is to clean/sanitize!!
Johnathan G.
Customer service took great care of us.
Pin C.
Replacement part for the one that broke. It works well. I just hope it doesn’t break like the last one, which ended up getting water inside it. The company said my warranty doesn't start over, so if this wand breaks after my warranty, even if the wand itself didn't last 2 years, they would not replace it, so I'm a bit worried, especially since I think one of the reasons it might have broke is because of the warm mist function. Maybe the water just gets too hot for that plastic wand.
Joseph L.
This is a great replacement product!
Valerie B.
Although I love my Carepod getting a replacement part was a nightmare. The part was lost in transit by UPS. I understand that this happens. The problem was the consistent trying of getting the part resent. Traces and claims were done but in the meantime even though I requested several times for another to be sent out in a priority fashion it took several weeks, close to a month, to finally get one. I ordered near the end of January and finally received one beginning of March. I explained how much this humidifier helps my migraines and although it was acknowledged it did not create any sort of a sense of urgency on your part.
I absolutely love the Carepod and would recommend to others but the customer service could certainly be improved upon.
Amy F.
Thanks so much for your help in getting the wand replaced. My humidifier is back to working perfectly. I absolutely love this brand and I am considering getting another one for when my kids get sick.
Spencer O.
I had an oscillator wand that took on water (1 of 3 after 1.5 years) and Carepod support was excellent and I had a replacement within a week. Love the humidifiers.
Alexis K.
Carepod sent me the replacement I needed and were so helpful! Really love using ours and are thankful for great customer service!
Joe U.
Thanks for the replacement part
Whitney B.
Excellent customer service and great product! So happy with this purchase!
Gary A.
Care pod was responsive and solved the problem, though the-whole process took longer than I expected,
Nevertheless, I’m-pleased with the result.
Anthony O.
Thanks for sending a replacement part after the original stopped working and for including additional care instructions.
Kimberly S.
Appreciate the customer service I received. Our oscillator was replaced and works like a dream.
Christopher E.
Agent diagnosed the problem promptly and sent out a replacement. No complaints from me!!!
Charminee P.
Works great!
Dave G.
Customer service was excellent
Hyungyu M.
.
Beverly F.
Appreciate the replacements, but felt I had to do more follow up than I should have. Seemed to take a little too long as well. People responding to emails were very friendly. Thank you again for replacing the part. Really like the humidifier.
Gina C.
Replacement works perfectly and we are all back in order! Thank you!!
Somin R.
Warranty service is so good
Pamela L.
I have been using CarePod Cube every day for a couple of weeks now and it is fantastic!
Easy to use, easy to clean, almost no noise, and the mist is visible so that one can see if it needs attention.
The CarePid support team was tremendous. I had a concern of deposits in the oscillator and they responded immediately. Highly recommend this!
FonzDanie R.
Great customer service
Hyunjoong K.
Great customer service
Bunny J.
Very fast I lost my oscillator and received the replacement super fast thsnks
Nicole E.
Works great without a broken oscillator
kevin z.
The new CarPod humidifier wand arrived quickly and completely resolved the issue I was having. Installation was straightforward, and my humidifier is now working perfectly again. Very satisfied with the product quality and how effectively it restored performance.
Julia D.
Thanks!
Margaret C.
Thank you for your support
Daniel B.
Great customer service!
James L.
Great customer service and humidifier is amazing!
Randie O.
The replacement occilator worked
John B.
I do not have access to filtered or distilled water. Therefore, I am not able to use this product to increase the humidity in my house.
paula l.
the replacement works perfectly.
Bryan B.
The replacement oscillator took care of my issue. The units works better now than it did when it was new.
Bonnie S.
Replacement oscillator works as expected. Company sent promptly.
George W.
The replacement part for our Carepod One Humidifier cured the functional problem and now works perfectly. Thank you for you immediate response in service. George Wolfe
Diana M.
Happy to have our Carepod back! Wonderful customer support team - efficient, kind, responsive!
Pamela L.
This is the 3rd oscillator. So far this one is working fine - it has been 2 weeks since I received and started using. The first one arrived defective (it's obvious it was already used since it had water in the wand from the start); the 2nd collected water in the area that causes it to stop working after 6 weeks. So, we shall see if this one lasts. It appears to be a design defect. Other than that - I love the water chamber - easy to fill and clean, puts out a nice mist - though I wish I could add my essential oils directly for better effect. The company has been very good with providing the replacement wand each time.
Ana A.
Good replacement
Talia B.
Working with customer and tech support was very easy and they were able to help me identify the issue, get replacement parts and also help me understand how to use my Carepod differently so I don’t end up with the same issues in the future.
Steven K.
Works great so far.