FAQs

Have questions? No worries, we have answers! Browse our topics below to find the answer to your issue. If you still need support, please reach out to our team here.

General

The recommended level of humidity for a room, whether at home or at the office, is between 40 and 60%. During dry winter months, humidity levels can drop to as low as 10%. This can lead to a number of issues such as dry skin and throat irritation, increased cold and flu symptoms, plus a higher risk for indoor airborne viruses.

Keeping your humidity level at an ideal level year-round can support your immune system and help to alleviate the above risks!

Carepod is 99.99% sterilizable, and is easy to clean with just 3 quick steps, which prevents the bacteria or mold growth that is so common in your typical humidifier.

Carepod doesn’t have any secret or hidden costs of upkeep (such as ongoing filter replacement), and as a bonus, its minimalist, award-winning design is built to last.

We love what our Carepod humidifier can do once it’s placed in a room.

Small yet powerful, it can help to:

• Relieve cold and flu symptoms, including nasal congestion, sinus irritation and cough

• Relieve allergies and asthma symptoms

• Improve dryness leading to healthier, hydrated skin 

• Decrease the infectiousness of indoor airborne viruses

The best water for your humidifier is either distilled or filtered. We don’t advise using tap water as it contains minerals that may leave a white dust behind in your humidifier.

Carepod One - MS031S2 Stainless Steel Humidifier

Carepod is ideally used in rooms that are around 500 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.

Typically, a full tank will last 30 hours, depending on the relative humidity of your room. You can also set a timer to specify how long you would like your humidifier to run, ranging from four to eight hours.

Carepod uses 100-240v 50/60Hz 1.5A for power source.

Carepod measures in at 10.82” x 10.23” x 9.30” and can be conveniently placed anywhere indoors.

Carepod Setup

1. Unbox the package.

2. Take out your Carepod humidifier and the separate oscillator part.

3. Lift the lid of the humidifier and attach the oscillator to the hinge piece. Both have triangles pointing in the direction in which they should be attached.

4. Slowly lift the oscillator so it is parallel to the top lid of the humidifier.

5. Remove the water tank from the humidifier and fill it to the max line with water.

6. Line up the water tank and place it back into the humidifier.

7. Pull down the oscillator and close the lid.

8. Connect the power line.

There are three buttons on the top of your Carepod. The middle button of the three is the Power button. Once you press this icon, your humidifier will start hydrating your air. To stop humidification, press the Power button again. The fan will then automatically shut off after 30 seconds.

On the top of your Carepod, there are three buttons. From left to right, they are Mist, Power, and Timer. The Mist button allows you to adjust the amount of humidity your Carepod emits.The Power button allows you to turn on and off your humidifier and determine the water level in your humidifier. The Timer button lets you set a run time for humidification.

Located around the Mist icon are three LED light bars. These bars identify the humidity level your humidifier is set to. By touching your Mist button, you can adjust your humidity level from low to high.

When the leftmost bar is illuminated green, your Carepod is set to Level 1 -- low humidification. When the first two bars are illuminated, the humidifier is set to medium humidification. Finally, all three LED lights illuminated signify that your Carepod is set at the high humidification level.

Look at the middle button on your humidifier, the Power button.

When the first bar is illuminated green, your Carepod is at the lowest water level. When there are two green bars, the humidifier is at the medium water level. Lastly, three green bars means that the humidifier tank is full.

The button all the way on the right is your Timer button. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

When the Level 1 bar is green, your humidifier is set to four hours. Level 2 sets your humidifier to six hours. And, finally, when all three bars are illuminated green, your humidifier is set to eight hours.

As time passes, your humidifier will change levels to show how much time is left. So, for instance, if you originally set your humidifier to Level 2 (six hours), after two hours, the bars will light up at Level 1 to show that there are four hours left.

The best water for your humidifier is either distilled or filtered. Tap water is not recommended for humidifier use as it contains minerals that can leave a white dust behind in your humidifier.

Carepod One is ideally used in rooms that are around 500 square feet. It is best to use your humidifier in a room that is not too big or too small for its capacity, as this can result in over-humidification or ineffective use. 

We recommend placing the Carepod on a higher location such as table top or stool so that the mist has some clearance in the air.  Also, place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden areas, such as hardwood floors or tables.

We also advise keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

If you are placing your humidifier in a bedroom, make sure to keep it at least three feet away from the bed. This way, the occupant will not be directly exposed to too much moisture.

We recommend placing the Carepod on a higher location such as table top or stool so that the mist has some clearance in the air. We would also recommend setting the mist intensity to ‘low’ setting unless it’s too dry or hot inside.

Cleaning/Maintenance

Carepod is 99.99% sterilizable, making it one of the cleanest humidifiers around. The cleaning process is very simple, with just four steps to save you time and effort.

1. Disassemble your humidifier into four parts: the oscillator, stainless steel lid cover, and stainless steel water tank.

2. Hand-wash your stainless steel lid cover and stainless steel water tank gently with dish soap and water or sterilize in boiling water.

3. Hand-wash the oscillator using a toothbrush, or a soft material like a sponge. Do not wash the lid with the main unit.

4. Wipe all parts dry with a clean towel.

The stainless steel lid cover as well as the stainless steel water tank are both dishwasher safe.

Please note that you can only sterilize three parts of your Carepod in boiling water -- the lid cover, oscillator, and water tank. Be sure to only dip the bottom half of the oscillator in hot water for just a few seconds.

It’s extremely easy to use your favorite aromatherapy oil. To do so, simply add a drop of essential oil onto the air filter located alongside the lid cover.

Troubleshooting

First, look at your Power button. 

Note the three bars around the button. Is: 

• Level 1 flashing red three times?

• Level 1 staying red?

• Level 2 red?

If the Level 1 light is flashing red, this signals that your tank is filled with water. Wait a few seconds and this alert should disappear.

If the Level 1 light remains red, it means that there is not enough water for humidification. Make sure to add the right amount of water. 

If the Level 2 light turns red, your humidifier may be experiencing a PCB (Printed Circuit Board) error. If the problem persists, please reach out to customer service.

First, look at your Timer button. 

Note the three bars around the button. Is/are: 

• Level 1 red?

• Level 1 and 2 both red?

If Level 1 is red, your humidifier is experiencing fan failure and please contact customer service. If both the Level 1 and 2 lights are red, your oscillator is not installed correctly. It must be reassembled.

Please check if the power is plugged in. 

Please check the oscillator. Shake it and listen to see if it sounds like there is water inside. If you do hear any water, please contact us.

Please check if the humidifier is set to Level 1 (low intensity level). Also, when the water temperature is cold, it may take up to 10 minutes to get back to normal mist intensity. 

You can also check to see if there are any substances on the oscillator’s surface. If you do see any, we recommend cleaning your humidifier.

Please check whether the stainless steel water tank or silicone is attached properly. If not, reassemble your humidifier. 

If the water tank and/or silicone are attached properly, the issue may be with the oscillator. Because the oscillator has a fixed life span, it may need to be replaced. If that’s the case, please contact our support team for assistance.

Carepod Mini - MS021P Humidifier

Carepod Mini is ideally used in rooms that are around 350 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.

Typically, a full tank will last 27 hours on humidity level 1, and 10 hours continuous operation at humidity level 3.

Carepod uses 100-240v 50/60Hz 1.5A for power source.

Carepod Mini measures in at 11.81 W x 6.02 D x 9.92 H inches and can be conveniently placed anywhere indoors.

Carepod Mini is ideally used in rooms that are around 350 square feet. It is best to use your humidifier in a room that is not too big or too small for its capacity, as this can result in over-humidification or ineffective use. 

We recommend placing the Carepod on a higher location such as table top or stool so that the mist has some clearance in the air.  Also, place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden areas, such as hardwood floors or tables.

We also advise keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

If you are placing your humidifier in a bedroom, make sure to keep it at least three feet away from the bed. This way, the occupant will not be directly exposed to too much moisture.

We recommend placing the Carepod on a higher location such as table top or stool so that the mist has some clearance in the air. We would also recommend setting the mist intensity to ‘low’ setting unless it’s too dry or hot inside.

Carepod Setup

1. Unbox the package.

2. Take out your Carepod humidifier and the separate oscillator part.

3. Remove the lid of the humidifier and attach the oscillator to the hinge piece. Both have triangles pointing in the direction in which they should be attached.

4. Fill up the tank to the max line with water.

5. Line up the lid with the tank and place it onto the humidifier. 

6. Connect the power line.

There are three buttons on the top of your Carepod. The middle button of the three is the Power button. Once you press this icon, your humidifier will start hydrating your air. To stop humidification, press the Power button again. The fan will then automatically shut off after 30 seconds.

On the top of your Carepod, there are three buttons. From left to right, they are Mist, Power, and Timer. The Mist button allows you to adjust the amount of humidity your Carepod emits.The Power button allows you to turn on and off your humidifier and determine the water level in your humidifier. The Timer button lets you set a run time for humidification.

Located around the Mist icon are three LED light bars. These bars identify the humidity level your humidifier is set to. By touching your Mist button, you can adjust your humidity level from low to high.

When the leftmost bar is illuminated green, your Carepod is set to Level 1 -- low humidification. When the first two bars are illuminated, the humidifier is set to medium humidification. Finally, all three LED lights illuminated signify that your Carepod is set at the high humidification level.

Look at the middle button on your humidifier, the Power button.

When the first bar is illuminated green, your Carepod is at the lowest water level. When there are two green bars, the humidifier is at the medium water level. Lastly, three green bars means that the humidifier tank is full.

The button all the way on the right is your Timer button. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

When the Level 1 bar is green, your humidifier is set to four hours. Level 2 sets your humidifier to six hours. And, finally, when all three bars are illuminated green, your humidifier is set to eight hours.

As time passes, your humidifier will change levels to show how much time is left. So, for instance, if you originally set your humidifier to Level 2 (six hours), after two hours, the bars will light up at Level 1 to show that there are four hours left.

The best water for your humidifier is either distilled or filtered. Tap water is not recommended for humidifier use as it contains minerals that can leave a white dust behind in your humidifier.

Carepod Mini is ideally used in rooms that are around 350 square feet. It is best to use your humidifier in a room that is not too big or too small for its capacity, as this can result in over-humidification or ineffective use. 

We recommend placing your humidifier in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden areas, such as hardwood floors or tables.

We also advise keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

If you are placing your humidifier in a bedroom, make sure to keep it at least three feet away from the bed. This way, the occupant will not be directly exposed to too much moisture.

Cleaning/Maintenance

Carepod is 99.99% sterilizable, making it one of the cleanest humidifiers around. The cleaning process is very simple, with just four steps to save you time and effort.

1. Disassemble your humidifier into four parts: the oscillator, lid, lid cover, and water tank.

2. Hand-wash your lid cover and water tank gently with dish soap and water.

3. Hand-wash the oscillator using a toothbrush, or a soft material like a sponge. Do not wash the lid.

4. Wipe all parts dry with a clean towel.

No, we recommend hand washing since high heat in dishwater may damage Carepod.

You can only sterilize the bottom part of the oscillator in boiling water. Please do not dip it in the boiling water more than halfway. Also, when sterilizing it, make sure to dip it in the water for only a few seconds.

Currently, there is no option to use essential oils with the Carepod Mini.

Troubleshooting

First, look at your Power button. 

Note the three bars around the button. Is: 

• Level 1 flashing red three times?

• Level 1 staying red?

• Level 2 red?

If the Level 1 light is flashing red, this signals that your tank is filled with water. Wait a few seconds and this alert should disappear.

If the Level 1 light remains red, it means that there is not enough water for humidification. Make sure to add the right amount of water. 

If the Level 2 light turns red, your humidifier may be experiencing a PCB (Printed Circuit Board) error. If the problem persists, please reach out to customer service.

First, look at your Timer button. 

Note the three bars around the button. Is/are: 

• Level 1 red?

• Level 1 and 2 both red?

If Level 1 is red, your humidifier is experiencing fan failure and please contact customer service. If both the Level 1 and 2 lights are red, your oscillator is not installed correctly. It must be reassembled.

Please check if the power is plugged in.

Please check the oscillator. Shake it and listen to see if it sounds like there is water inside. If you do hear any water, please contact us.

Please check if the humidifier is set to Level 1 (low intensity level). Also, when the water temperature is cold, it may take up to 10 minutes to get back to normal mist intensity. 

You can also check to see if there are any substances on the oscillator’s surface. If you do see any, we recommend cleaning your humidifier.

Please check whether the water tank or lid cover is attached properly. If not, reassemble your humidifier. 

If the water tank and/or lid cover are attached properly, the issue may be with the oscillator. Because the oscillator has a fixed life span, it may need to be replaced. If that’s the case, please contact our support team for assistance.